Hi! I'm a Senior Community Manager with over 10 years of experience in content management and community building.
Skills: Content Management, Community Building, Content Strategy, Content Calendar Creation, Social Media, Email Campaigns, Team Management, Customer Service, Event Planning, Resource Library Development, Cross-Functional Collaboration, Stakeholder Feedback Analysis, Business Development, Budgeting and Event Design.
Software: Microsoft Office Suite, Google Analytics, Adobe Creative Cloud, Asana, Confluence, Asana, Figma, Gsuite, Hootsuite, MailChimp, Active Campaign, Hubspot, Canva.
Joni has extensive experience in content management, community building, and event planning. In her most recent position as Senior Community Manager at Square (now Block), she managed a team of 14 junior community managers. She was responsible for addressing customer inquiries and issues promptly and effectively. She developed policies and procedures for managing and resolving customer issues and led the development of a resource library for global community managers.
Joni's experience also includes her time as the Community Content Manager at Airbnb where she collaborated with Airbnb Studios and the marketing team to create and implement community-building initiatives. She iterated on and launched dozens of content production strategies for paid and organic social media and email campaigns and monitored stakeholder feedback to identify trends and issues.
Joni is also an active volunteer and entrepreneur in the social justice space.
Hourly rate range: $80-$100 an hour
Base salary range: $125,000 to $175,000
Commute range: Remote or within 1 hour of Portland, Oregon
Joni has a Bachelor's degree in Business from Portland State University.
ChowNow, Square (now Block), Airbnb, Portland Institute for Contemporary Art, Regional Arts and Culture Council, Oregon Cultural Trust, City of Beaverton, Tin House, Mellon Foundation, Bodecker Foundation, Collins Foundation, Literary Arts, All Classical Portland Radio, Oregon Community Foundation, Prosper Portland, Portland Area Theatre Alliance, Blick, Jeremy Wilson Foundation, Portland Art Museum, Multnomah County Cultural Coalition, Oregon Humanities, and Oregon Arts Commission.
Founder and Creative Director of Future Prairie
Founder and Creative Director of Mint & Mirth
Diversity and Inclusion Chair for the Rising Tide Society